Our Hello Hanami Guarantee

We are passionate about your HelloHanami experience..

At HelloHanami, our main goal is you’re satisfied with your experience with us. Therefore, we have created our HelloHanami Guarantee to ensure you have a positive experience with us.

 

Authenticity Guaranteed 

At HelloHanami, we are extremely passionate about supporting the anime and Japanese fashion industry. That is why we are committed to ensuring all of our anime merchandise, Sanrio merchandise, kawaii plushies and Japanese Fashion are 100% authentic. 

Tracking on every order

Being able to track your order is a core value of our customer service plan, that is why all of our orders are shipped with tracked standard shipping, with the option to upgrade to express shipping. This way your order is fully protected and insured at each step of it's journey.

Protecting Your Orders

We know that in rare circumstances, orders can go wrong. Shipping companies can lose parcels, items can be damaged etc. If this happens, we will promptly provide you with a replacement item. If your order is delayed, we will email you a discount code as an apology for this. 

Quality Guaranteed

All of our handmade items are quality checked before being sent out, we are committed to making sure our items will last a long time of being included in cute outfits!